So a few months ago, MWEB launched there uncapped packages. Myself
being one for only taking what I need, I opted in for the 384kbps
uncapped account.
After going through the many hoops and several phone calls to MWEB’s
sales staff I was eventually connected and began to use the account.
Needless to the say the quality of the data service was pretty
rubbish, with ping times soaring past the 500ms mark and downloads
fluctuating like my line was having a stroke.
I did log a few complaints with MWEB (coz if you don’t try and fix it,
you can’t complain about I say).
I had a few very pleasant people phone me and made me do some
traceroutes and ping tests.
A unique case
I use an VPN to our datacenter in JHB, which adds roughly 40-80ms to
the trip time. So immediately as I mentioned that the MWEB consultants
backed up and blamed my VPN.
Despite not actually being on the VPN when the tests were done. And
actually never really getting back to me regarding my speed
complaints.
According the troll’s lair that is
mybroadband.co.za, everyone seems to be
complaining about it over the past 2 months.
But then again these are South Africans on the internet so I do take
everything with a pinch of salt. After all we are whiners.
Oddly enough after benchmarking my connection for over a month, I
found I had better and more consistent speeds through my VPN than
without it.
At the same time flapping and fluctuating on the connection like
crazy. And quite a few times, I actually had banners and sites timeout
during loading, which I haven’t experienced since I had a dial-up
modem.
But then I remembered, this is what it feels like to share a
connection with too many people.
You get what you pay for
The biggest problem with the uncappped service is not the ISPs
themselves, but rather the IPC providers that sell their bandwidth at
unbelievably high rates.
So in order for them to make any profit at all they have to break up
their bandwidth into smaller chunks and sell you a piece of the actual
full capacity you need. See contention
ratio
You don’t protest to McDonald’s when your burger, is ‘substandard’.
You go somewhere else. But people seem to be shocked and annoyed at
the crappy service that these uncapped accounts give us.
If they only knew what it cost to have someone with a 4mb connection
downloading 24/7/365, the same person who ‘only’ pays R999pm including
line rental.
However uncapped does work for some, and actually quite well, there is
no other way to pull down over 200GB in one month for under R1k.
You don’t need uncapped
Well I realised after 1 month, I certainly don’t. Don’t get me wrong,
I need a lot of bandwidth.
But more important than that is speed and consistency. I don’t have
time to wait. I expect stuff to happen, I want the weakest part of my
online experience to be me.
Now if you don’t want to do 200GB a month, and need more than the
standard 3-8GB offerings of Telkom, where does that leave you.
Uncapped has been the current flavor solution to this problem.
I use between 30-50GB a month, and thats me. The thing with uncapped
is that you are paying for hundreds of little torrent hoards to
download their 500GB per month of Anime/Porn or whatever else they
feel is worth filling a hard disk with.
Shameless plug
So what did I do, I cancelled my MWEB account. I bumped up from
384kbps, to 4Mb (which is now 8Mb thanks to the recent DSLAM upgrades
by Telkom).
And more importantly I moved to
WebAfrica
with their Titan Special (which for some insane reason isn’t in their
product list.)
I’m plugging them because I believe in their product. The fact that
they stated that uncapped was unsustainable at a quality rate and
being in my opinion absolutely right. The speeds are super consistant,
I get record pings.
And I get what I pay for.
/rant
P.S. I have a referral code at WebAfrica now, since I tested out their
service 2 months ago and liked it so much.
So if you are going to make a switch, I would appreciate my code being meantion.
My referral code being OYO03.